Total Quality Management (TQM)

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WHAT IS TQM ?

(Total Quality Management)





1. TQM is the management approach for the organization which aims for the continuous improvement in the products and services for the customer satisfaction with all employee involvement as the whole and taking into consideration the quality at center as the way for long term success of organization and improvement of the employees.

2. TQM is the Quality improvement with continuous efforts ,systematic analysis and improved work processes.


THREE THEMES OF TQM -

1.The Customer

2.The Process

3.The Employees.


PRIMARY ELEMENTS OF TQM-

1.Customer Focused.

2.Total Employee Involvement.

3.Process Centered.

4.Integrated System.

5.Strategic & Systematic Approach.

6.Fact Based Decision making.

7.Continual Improvement.

8.Communication


LEADERS OF TQM-












IMPORTANCE OF TQM-

#Customer satisfaction

#Team building

#Reduction in customer complaint

#Reduction in rejection rate

#Helps to face competition

#Better motivation to employees

#Better facilities to employees

#Chances for expansion and diversification.

   

TOOLS FOR TQM-

  • TREE DIAGRAM
  • AFFINITY DIAGRAM
  • RELATIONSHIP DIAGRAM
  • L-MATRIX DIAGRAM
  • FAULT TREE ANALYSIS
  • GANTT CHARTS
  • PROCESS DECISION PROGRAM CHART (PDPC)
  • CAUSE AND EFFECT DIAGRAMS


CHARACTERISTICS OF TQM-

  1. Continuous improvement.
  2. Accurate measurements.
  3. Customer focused.
  4. Employee involvement.
  5. Employee improvement.
  6. Philosophy of management.


PRINCIPLES OF TQM-

  • Drive out fear and create trust.
  • Optimize team efforts.
  • Removal of barriers.
  • Encourage,Education and Self Development of employees.
  • Institute Training.
  • Institute Leadership.
  • Learn the new Philosophies.
  • Create and Publish the goals.
  • Improve Constantly.


KEY ELEMENTS FOR SUCCESSFUL IMPLEMENTATION OF TQM-

  • Integrity
  • Leadership
  • Recognition
  • Ethics
  • Trust
  • Training
  • Teamwork
  • Communication.


PDCA CYCLE FOR TOTAL QUALITY MANAGEMENT-

1.  P for Planning phase.

2.  D fot Doing phase.

3.  C for Checking phase.

4.  A for Acting phase.


1.Planning Phase-

Most important phase of TQM is planning phase.In this phase employees should analyze the problems systematically which they faces in their day to day operations.Employees finds the root cause for the problems by research and analysis data.

2.Doing Phase-

In the doing phase, employees develop a solution for the problems defined in planning phase. Strategies are devised and implemented to overcome the challenges faced by employees. The effectiveness of solutions and strategies is also measured in this stage.

3.Checking Phase-

Before and after data is checked in this phase for confirmation of the effectiveness of the process.

4.Acting Phase-

Acting phase is the documentation for the results.

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