Total Quality Management (TQM)
WHAT IS TQM ? (Total Quality Management) 1. TQM is the management approach for the organization which aims for the continuous improvement in the products and services for the customer satisfaction with all employee involvement as the whole and taking into consideration the quality at center as the way for long term success of organization and improvement of the employees. 2. TQM is the Quality improvement with continuous efforts ,systematic analysis and improved work processes. THREE THEMES OF TQM - 1.The Customer 2.The Process 3.The Employees. PRIMARY ELEMENTS OF TQM- 1.Customer Focused. 2.Total Employee Involvement. 3.Process Centered. 4.Integrated System. 5.Strategic & Systematic Approach. 6.Fact Based Decision making. 7.Continual Improvement. 8.Communication LEADERS OF TQM- I MPORTANCE OF TQM - #Customer satisfaction #Team building #Reduction in customer complaint #Reduction in rejection rate #Helps to face competition #Better motivation to employees #Better facilities to emplo...